Cybermart Return Policy

The return policy is determined by individual sellers, who offer options for exchange, replacement, and/or refunds based on their specific terms. Not all products within a given category will have the same return policy. The return or replacement terms stated on the product page take precedence over the general policy. Customers should review the return/replacement details on the respective product page for any exceptions to the standard return policy, as outlined in the table below.

1. Pet Supplies

Pet Supplies

Non-Perishable Products
Pet Accessories: Leashes, collars, harnesses, toys, and grooming tools
Apparel: Pet clothing and costumes
Bedding: Pet beds, blankets, and mats
Carriers and Crates: Pet carriers, crates, and travel accessories
Feeding Supplies: Bowls, feeders, and water dispensers
Training Aids: Training pads, clickers, and deterrent sprays

Duration: 30 Days Return

Policy: Items must be unused, in their original packaging, and in the same condition as received.

Health Care

Durable Medical Equipment (DME): Walkers, wheelchairs, crutches, and similar items
Non-Prescription Medical Supplies: Bandages, braces, and other over-the-counter medical supplies

Duration: 30 Days Return

Policy: Items must be unused, unopened, and in their original packaging with all safety seals intact.

Toys & Games

Action Figures and Dolls: Must be unopened and in original packaging.
Board Games and Puzzles: Boxes must be sealed and unopened.
Educational Toys: Items should beunused and include all original components and manuals.
Electronic Toys: Must be returnedwith all accessories, manuals, andoriginal packaging.

Duration: 30 Days Return

Policy: Items must be unused, in their original packaging, and in the same condition as received.

Beauty Products

Skincare Products: Cleansers, moisturizers, serums, and treatments
Hair Care Products: Shampoos, conditioners, treatments, and styling products
Fragrances: Perfumes and colognes
Beauty Tools and Accessories: Brushes, applicators, and sponges

Duration: 30 Days Return

Policy: Items must be unused, unopened, and in their original packaging with all seals and safety features intact.

Grocery & Gourmet Food

Non-Perishable Goods: Canned and Packaged Foods
Beverages: Bottles or cartons of non-perishable drinks
Dry Goods: Items like pasta, rice, and grains

Duration: 7 Days Return

Policy: Items must be in their original condition, unopened, and with all original packaging and labels intact.

Household Supplies

Cleaning Products: Unopened detergents, disinfectants, and cleaning agents.
Paper Goods: Unopened packages of paper towels, toilet paper, and napkins.
Trash Bags: Unopened boxes or rolls.
Light Bulbs: Unopened and unused bulbs in original packaging.
Storage Solutions: Unused bins, organizers, and shelving units in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unopened, and in their original packaging with all seals and labels intact.

Dietary Supplements

Vitamins and Minerals: Sealed bottles or packages of vitamins and mineral supplements.
Herbal Supplements: Unopened containers of herbal or botanical supplements.
Protein Powders and Nutritional Shakes: Sealed tubs or packets that have not been tampered with.
Amino Acids and Pre-Workout Supplements: Products in original, unopened packaging.

Duration: 30 Days Return

Policy: Items must be unopened, unused, and in their original packaging with all seals and labels intact.

Bedding

Sheets and Pillowcases: Unopened sets in original packaging.
Comforters and Duvet Covers: Unused and unwashed, with original tags.
Blankets and Throws: Unused, unwashed, and in original condition.
Pillows: Unopened and in original packaging.

Duration: 30 Days Return

Policy: Items must be unopened, unused, and in their original packaging with all seals and labels intact.

Bath

Towels and Washcloths: Unused, unwashed, and with original tags.
Bath Mats and Rugs: Unused, unwashed, and in original condition.
Shower Curtains: Unopened and in original packaging.
Bathrobes: Unused, unwashed, and with original tags.

Duration: 30 Days Return

Policy: Items must be unopened, unused, and in their original packaging with all seals and labels intact.

Kitchen and Dining

Cookware and Bakeware: Pots, pans, baking sheets, and similar items that are unused and in original packaging.
Tableware: Plates, bowls, glasses, and utensils that are unused and in original packaging.
Kitchen Appliances: Blenders, toasters, mixers, and other small appliances that are unused and in original packaging.
Kitchen Tools and Gadgets: Spatulas, peelers, measuring cups, and similar items that are unused and in original packaging.
Linens: Tablecloths, napkins, and placemats that are unused, unwashed, and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unopened, and in their original packaging with all tags and labels attached.

Exercise and Fitness Equipment

Cardio Equipment: Treadmills, stationary bikes, ellipticals, and rowing machines that are unused and unassembled.
Strength Training Equipment: Weight benches, dumbbells, kettlebells, and resistance bands that are unused and in original packaging.
Yoga and Pilates Gear: Mats, blocks, straps, and balance balls that are unused and in original packaging.
Fitness Accessories: Heart rate monitors, fitness trackers, and jump ropes that are unused and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unassembled, and in their original packaging with all tags, manuals, and accessories included.

Men Fashion

Clothing: Suits, blazers, shirts, pants, jeans, T-shirts, sweaters, jackets, and coats
Accessories: Ties, belts, hats, scarves, and gloves
Footwear: Shoes and boots

Duration: 30 Days Return

Policy: Items must be unworn, unaltered, unwashed, and in their original packaging with all tags and labels attached.

Women Fashion

Clothing: Dresses, blouses, skirts, pants, jeans, T-shirts, sweaters, jackets, and coats
Accessories: Scarves, hats, belts, and gloves
Footwear: Shoes and boots

Duration: 30 Days Return

Policy: Items must be unworn, unaltered, unwashed, and in their original packaging with all tags and labels attached.

Office & School Supplies

Writing Instruments: Pens, pencils, markers, and highlighters that are unused and in original packaging.
Paper Products: Notebooks, journals, printer paper, and sticky notes that are unopened and in original condition.
Organizational Supplies: Binders, folders, planners, and desk organizers that are unused and in original packaging.
Art Supplies: Paints, brushes, sketchpads, and canvases that are unopened and unused.
Electronic Accessories: Calculators, USB drives, and headphones that are unopened and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unopened, and in their original packaging with all tags and labels attached.

Luggage & Travel Gear

Luggage: Suitcases, carry-ons, duffel bags, and backpacks that are unused and in original condition.
Travel Accessories: Passport holders, luggage tags, travel pillows, and packing cubes that are unused and in original packaging.
Travel Electronics: Adapters, converters, and portable chargers that are unopened and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unworn, and in their original packaging with all tags and labels attached.

Print on Demand Products

Duration: 2 Days Return

Policy: If the product is defective or damaged one can claim a return or refund in 2 days.

Home Decor

Wall Art: Paintings, prints, and posters that are unused and in original condition.
Decorative Accessories: Vases, sculptures, figurines, and decorative bowls that are unused and undamaged.
Lighting: Table lamps, floor lamps, and chandeliers that are unused and in original packaging.
Mirrors and Clocks: Items that are unused, undamaged, and in their original condition.
Throw Pillows and Blankets: Items that are unused, unwashed, and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.

Electronics

Computers and video game hardware
Printers (excluding 3D printers)
Camcorders and Digital cameras
GPS units
Digital music players
Tablets and E-readers
Portable video players
Drones
Pre-paid and post-paid cell phones

Duration: 14 Days Return

Policy: Must include all original accessories and packaging; items should not show signs of use.

Major Appliances

Beverage Coolers (excluding mini): Unused and in original packaging.
Clothes Dryers: Must include all original accessories.
Cooking Ranges and Cooktops: Unused and undamaged.
Dishwashers (excluding countertop): Should not show signs of use.
Freezers: Must be in original condition.
Ice Makers (excluding countertop): Unused with all components.
Microwave Ovens (above the cooking range/built in): Must include all accessories.
Range Hoods: Unused in original packaging.
Refrigerators (excluding mini): Should not show signs of use.
Trash Compactors: Must include all original parts.
Washing Machines: Unused and undamaged.
Wine Cellars/Coolers: Must be in original condition.

Duration: 2 Days Return

Policy: Must include all original accessories and packaging; items should not show signs of use.

Kids Products

Clothing: Shirts, pants, dresses, and outerwear that are unworn, unwashed, and have original tags attached.
Footwear: Shoes and sandals that are unworn, in original condition, and returned in their original shoeboxes.
Accessories: Hats, gloves, and scarves that are unused and in original packaging.
Toys and Educational Materials: Items that are unopened, unused, and in original packaging.

Duration: 30 Days Return

Policy: Items must be unworn, unwashed, and in their original packaging with all tags and labels attached.

Sports & Outdoors

Sports Equipment: Bats, balls, gloves, rackets, and other gear that are unused and in their original condition.
Apparel: Sportswear, jerseys, and activewear that are unworn, unwashed, and have original tags attached.
Footwear: Athletic shoes and cleats that are unworn, in their original condition, and returned in their original shoeboxes.
Camping Gear: Tents, sleeping bags, and backpacks that are unused and in original packaging.
Fitness Equipment: Yoga mats, dumbbells, and resistance bands that are unused and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unworn, and in their original packaging with all tags and labels attached.

Home & Kitchen Appliances

Small Appliances: Blenders, toasters, coffee makers, microwaves, and similar items that are unused and in original packaging.

Duration: 30 Days Return

Policy: Items must be unused, uninstalled, and in their original packaging with all accessories, manuals, and parts included.

Baby & Child Care

Clothing and Accessories: Baby outfits, hats, mittens, and socks that are unworn, unwashed, and have original tags attached.
Feeding Supplies: Unopened bottles, sippy cups, utensils, and plates in original packaging.
Nursery Items: Bedding sets, blankets, and décor items that are unused and in original condition.
Toys: Unopened and unused toys in their original packaging.

Duration: 30 Days Return

Policy: Items must be unused, unopened, and in their original packaging with all tags and labels attached.

Garden & Outdoor

Outdoor Furniture: Chairs, tables, loungers, and other furniture that are unused and in original condition.
Gardening Tools: Shovels, rakes, pruners, and other hand tools that are unused and in original packaging.
Planters and Pots: Containers that are unused, undamaged, and in their original condition.
Outdoor Décor: Statues, lanterns, and decorative items that are unused and in original packaging.
Grills and Accessories: Unassembled grills and unused accessories in original packaging.

Duration: 90 Days Return

Policy: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.

Furniture

Indoor Furniture: Sofas, chairs, tables, beds, dressers, and other indoor furnishings that are unused, unassembled, and in their original condition.
Outdoor Furniture: Patio sets, loungers, and other outdoor pieces that are unused, unassembled, and in their original condition.
Office Furniture: Desks, office chairs, and storage units that are unused, unassembled, and in original condition.

Duration: 30 Days Return

Policy: Items must be unused, unassembled, and in their original packaging with all tags, labels, and accessories included.

2. Returns Pick-Up and Processing

Return Pickups

Return Process

If the return is approved, a refund or replacement will be processed as per the selected return option. Refunds will be credited to the original payment method within the standard processing time (e.g., 5-10 business days). In case of replacement requests, the new item will be shipped after successful verification of the returned product.

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